CLW
San Diego, CAMember since September 2017

Reviews (1)


    • Sep 7, 2017
    • Verified Reviewer

    Focallure

    Poor communication

    Overall Experience:

    I ordered the Focallure magnetic eyelashes and waited over a month to receive them. My issues:

    1. I had to reach out to them to find out they were out of stock instead of hearing from them proactively.

    2. I asked for them to cancel my order, they said they did, and then 24 hours later I received a shipment notice of the product. When I reached out to them, they told me it was too late and there was nothing I could do about it.

    3. I am NOT paying to ship these back. Apparently, I should have read their crappy return policy before touching their site.

    Won't return, don't recommend.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Oct 2, 2017

      Company Response from Focallure, LLC

      Hey there!

      Thank you for your review. I just want you to confirm you understand, we will do everything that is possible in order to satisfy you as a customer of Focallure. Please send an email as soon as possible to our VIP Success team at vip@shopfocallure.com.

      Our VIP Success team was founded in order to make customers like you happy once again, and our goal is to serve you in the near future!

      Best regards,

      Natalya

      Beauty Expert


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