I purchased the IVamp eyeliner on August 11th, but have never received it. I have contacted them via email several times, only to be sent the same generic "we will get back to you" reply. I have sent two emails requesting a refund, but those have gone unanswered. Very poor customer service and a waste of my $21.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
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Company Response from Focallure, LLC
Hey there Dawn,
Thank you for your review. I just want you to confirm that you understand, we will do everything that is possible in order to satisfy you as a customer of Focallure. Please send an email as soon as possible to our VIP Success team at vip@shopfocallure.com.
Our VIP Success team was founded in order to make customers like you happy once again, and our goal is to serve you in the near future!
Best regards,
Natalya
Beauty Expert