The sun visor on the passenger side literally fell off yesterday when my wife was doing her makeup. It won't reattach, and there's now a giant, ugly hole in its place in our new car. I'm guessing they put it on when they were preparing the vehicle, but did a lousy job.
With regards to the registration not being received and the temporary tags set to expire, they've offered to pay for a rental vehicle until the registration arrives. This is promised to be completed on 9/22. I will update this review in the future with the outcome.
Bottom Line: No, I would not recommend this to a friend
15 people found it helpful
Link to this ReviewI bought a car for my wife, and it arrived with the "maintenance required" light on. I bring it into the mechanic to find out it needs an oil change. They sold me a car without changing the oil, even though I waited three weeks for them to prepare the vehicle.
Here we are, a month later, with the temporary tags set to expire, and I have yet to receive the title, registration, and permanent plates.
I purchased another vehicle for myself two weeks ago, or attempted to. They took my $2,100 down payment and gave me an estimated delivery date. The next day, they call and tell me the order is canceled because you can't buy two cars within a 6 month period. This information was nowhere on the site, and they conveniently tell me AFTER they took my $2,100 so they could make interest on it in the meantime. They took the $2,100 on September 8, it's now September 15, and my bank account is still missing $2,100, even though they claimed they were refunding it.
Steer clear of this company. The only positive is that they give you financing terms without dinging your credit, unlike Vroom.
Company Response from Carvana
Thank you for providing us with your feedback about the vehicle you purchased. We are glad to hear from you that we are working with you in regards to your current delay in the registration process. While we know this can be frustrating, we appreciate your continued patience.
Please know we will continue to update you as we hear more. We do apologize that you experienced an issue recently with your sun visor. Please give us a call at 800.333.4554, and we will be happy to explore what options we have at this time to help you further.