I bought one for my wife and I and all was good the first couple of weeks. We both had failures when the toothbrush would no longer turn on or in some cases turn off. The design did not promote a good connection.
Customer service at Quip was friendly, but not very helpful considering they wanted us to take lots of pictures and return our toothbrushes before they would send out new ones. I feel sorry for the customer service team because they have to support a flimsy and flawed design. I gave up, told them to keep everything including my prepaid subscription because they made it too much of a hassle to get a refund or a working toothbrush.
Do not expect long-term use of this product. Sonicare and Oral-B are the way to go. You are not saving money with Quip, just adding frustration.
Bottom Line: No, I would not recommend this to a friend
12 people found it helpful
Link to this Review
Company Response from Quip NYC Inc.
Hi Christopher!
So sorry to hear you had an issue. As we mentioned above, we have been shipping Quip to hundreds of thousands of people over the last two years. We hope you can understand that you and the 20 others on this review page are among a small list of people that have, unfortunately, (disappointingly for us) had an issue. Luckily your lifetime guarantee (if you are on a plan which it sounds like you are) have you covered!
We hope you can understand that we would not be able to support a lifetime guarantee if we had identified any design flaws over the past two years, but we appreciate your patience as we work through and identify your issue.
As mentioned, issues are extremely rare, so like any company we need to make sure we understand what has happened, otherwise, we will not know how to fix it properly. Most companies ask you to send your product back for inspection, but we know that can be a hassle, so we instead ask you a couple of questions and for a photo.
We have found that most of the time issues come from accidental misuse or misunderstanding, meaning we can often fix remotely and, more importantly, can ensure the issue never happens again. If it's a random manufacturing defect, then we are still able to help even faster.
It is strange to hear you were asked to return your Quip's as we would only do this if you were unable or unwilling to send photos. If this was not the case, please do email our support team and we can look into why that was said to you.
We are sorry our help team was not clear enough on the process that we actually designed to make support faster by using one email, not slower.