Pretty disappointing experience (if you can even call it that). My husband and I were curious after hearing ads on the radio what they would offer us for our 3-year-old house in the DFW area. I admit the allure of skipping all the prep, not having to have the house show-ready all the time and having a fast close was enticing.
It started off promising. Within minutes someone called and said an offer was being generated and we would have a follow-up with an agent to discuss things the next evening (great, for about 5 minutes), until we get a follow-up email saying due to the homes in our area being on the market for varying times at varying prices, they could not provide us with an offer. Seriously? Pretty sure that is the entire basis of your services, but advertise away! Apparently, the "instant" offers are made only to those homes on a select basis with optimal selling conditions. Misleading, to say the least.
This will never replace a realtor or the human element of home selling. Our house is practically brand new, beautiful and I have no doubt they missed out on an opportunity. Stick with your realtor.
Bottom Line: No, I would not recommend this to a friend
18 people found it helpful
Link to this Review
Company Response from Opendoor
Hi G.M.,
Thank you for sharing this feedback. We're sorry we were unable to provide you with an offer. When someone from Opendoor first gave you a call, it was before our team of home experts had a chance to review the details of your home. Once they had a chance to understand your home and the neighborhood, we did not feel like we would be able to provide you with a solid offer on your home instead, we moved forward with the recommendation of the traditional route.
This is not because we don't think your home is great but rather because there is higher than normal variability in the sale prices and time to sell homes similar to yours in the area. So we believe having an agent visit and price the home in person would likely result in a higher net offer for you. Our goal is to deliver the most value we can to you as a customer.
We hope with this additional color you can see it was not, and is not our goal to mislead you. Thanks again for taking the time to share your feedback.
Opendoor Customer Experience