Rick Yi
MarylandMember since September 2017

Reviews (1)


    • Sep 25, 2017
    • Verified Reviewer

    Vroom

    Worst experience ever!

    Overall Experience:

    I got my car about a month ago (Audi Q7 2015). Transport used a trailer with my car on the top, so it was not covered. The transporter was trying to clean my hood, bumper, rims, and fenders. Why? I looked at my car and there are scratches all over my hood, bumper rims, and fenders. Bare in mind that it was about 10 pm at night.

    The transporter told me to clean the car and send pictures. I sent all the pictures the very next day. Alex Coates asked me to get estimates, and they will take care of it. After one month of sending pictures and getting estimates, I got no return calls. I had to call almost all the time. Christian Lopez called me and told me they refused to repair the car for the amount it cost, then they offered to pay $2500, which is about half the cost, or they could take the car back.

    I forgot to mention that the interior had parts broken and was dirty with food crumbs everywhere. They had the nerve to tell me "Well, you did buy a used car."

    Bottom Line: No, I would not recommend this to a friend

    17 people found it helpful

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