Paula H
Paula H
Whitby, Ontario, CanadaMember since September 2017

Reviews (1)


    • Sep 25, 2017
    • Verified Reviewer

    Focallure

    Ordering and delivering

    Overall Experience:

    I ordered the eyelash extensions on August 5th, 2017 and paid in full. The amount appeared on my Visa almost immediately. I contacted the company through email the week of August 20th and heard back that they were on back order. Regular emails promoting the side and these lashes were coming through, with no mention of a delay. I was surprised for the continuing promotion of this product given mine had not arrived, and they were on back order.

    In early September, I contacted the company again and received an email stating that they were shipped. Well, it is September 24th, and I still have no lashes. I am watching the tracking but it is not moving very fast.

    I ordered from another US company and received it at my door in 5 days. I am still waiting for the set I paid in full for from Focallure! I would not recommend ordering from there.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Oct 2, 2017

      Company Response from Focallure, LLC

      Hey there Paula,

      Thank you for your review. I just want you to confirm that you understand, that we will do everything that is possible in order to satisfy you as a customer of Focallure. Please send an email as soon as possible to our VIP Success team at vip@shopfocallure.com.

      Our VIP Success team was founded in order to make customers like you happy once again, and our goal is to serve you in the near future!

      Best regards,

      Natalya

      Beauty Expert


Showing 1-1 of 1