Michelle
Ontario, CanadaMember since September 2017

Reviews (1)


    • Sep 27, 2017
    • Verified Reviewer

    Focallure

    Customer service sucks

    Overall Experience:

    I bought one of those backless, strapless bras from them a few months ago. I've worn it twice since my purchase, and the bra is already falling apart.

    The silicone on the bra is already peeling off in the corners which made it more difficult to stick to my skin. With the bra lifting off my skin, my shirt kept sticking to it, and now there's lint stuck all over the bra.

    I've emailed them to complain, and their response was "We don't do returns or exchanges on undergarments." For a $50 bra, you would think they would send me a new one even after receiving the pictures I've sent.

    Don't waste your time with this site; their product is garbage anyway.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Oct 2, 2017

      Company Response from Focallure, LLC

      Hey there Michelle,

      Thank you for your review. I just want you to confirm that you understand, we will do everything that is possible in order to satisfy you as a customer of Focallure. Please send an email as soon as possible to our VIP Success team at vip@shopfocallure.com.

      Our VIP Success team was founded in order to make customers like you happy once again, and our goal is to serve you in the near future!

      Best regards,

      Natalya

      Beauty Expert


Showing 1-1 of 1