Esla
Seattle, WAMember since September 2017

Reviews (1)


    • Sep 27, 2017
    • Verified Reviewer

    Piping Rock

    Awful customer service. Simply bad.

    Overall Experience:

    The one star was all about the service at Piping Rock.

    I needed to initiate a return for the item, and started the process literally seconds after the order was inadvertently placed (no fault of Piping Rock there). But then, my interaction with customer service person, Kiara H., unraveled any hope for a positive review. One moment of dialog went like this (paraphrasing, but I will forward the actual email transcript upon request):

    Kiara H. recommends I wait by my mailbox in order to refuse an item as it is delivered, even though UPS did not require a signature for this particular item. Some of us actually work for a living, and I certainly could stand by my mailbox in order for the UPS driver to leave it with me anyway, but instead, I finished my day at work.

    For heaven's sake, watch out for some of their customer service folks who seem to be trained to read a script to the customer seeking a return. I wouldn't bother even trying to return the item if you receive customer service from Kiara H. at Piping Rock.

    I'm sure I'll get another script from someone in the company who will inform me that they strive to make their customer service a good experience, or something like that, and how unfortunate this and that. I'm looking forward to posting their scripted response.

    The product: Piping Rock Mini Tabs Advanced Glucosamine Chondroitin MSM Plus 2 Bottles x 300 Coated Tablets Easy To Swallow Dietary Supplement.

    Bottom Line: No, I would not recommend this to a friend

    10 people found it helpful

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