Reviews (1)

I tried out the initial box of contacts and quickly realized the quality was not great if you have dry eyes. I didn't cancel in time and received the next shipment, which I paid for since it was my mistake, and then I promptly canceled the subscription. That was September of last year. A few days ago I received a box of contacts from Hubble. I was confused, because not only did I cancel my subscription in 2016, my contact prescription is expired. So I called, just before 5 pm eastern time (I'm west coast), and of course, it was just an automated response to call during business hours. I then sent an email detailing what happened.

The following day I received a snide email from a customer service rep stating they could send contacts up to a year from the subscription start date with the same prescription you signed up with, even if the prescription is expired. She sent a screenshot of their term of service about that and said I didn't cancel my subscription, only skipped orders.

Really? You are telling me I skipped orders for almost a year, and then you magically send one last order, on the one year date of my subscription? She also said that although the boxes themselves are unopened, I cannot return because I opened the outer shipping box. After not receiving contacts for a year because I CANCELLED MY SUBSCRIPTION, I wasn't really sure what was in the box, which is why I opened it.

All in all, Hubble seems to practice rather shady business. Cancelling your subscription can't be done online, you have to actually call, and because it's a phone call, you have no written proof of cancellation, which in turn allows them to continue to send out orders even after canceling. Terrible.