I really hate dealerships in that it takes forever to get from point A to point B. It should not take three hours to buy a car, especially if you have done all of the research on the vehicle that you are looking for as well as coming prepared with all of the necessary documentation necessary. We all know the "waiting game" is a car salesperson technique, but you would think this site would be different. Unfortunately, NO.
After they sent an invalid link to upload my documents and me fighting with trying to find the valid site to submit them, they canceled delivery and made an arbitrary delivery date in which I wasn't available. They couldn't coordinate with my immediate schedule and told me that the new delivery date was too far out so I would have to start the whole process over again. Are you kidding me? How is this taking longer than if I went to dealership? What exactly did I save?
Bottom Line: No, I would not recommend this to a friend
15 people found it helpful
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Company Response from Carvana
We really appreciate you taking the time to provide feedback. Our purpose is to provide a better alternative to the dealership experience and we apologize if we missed the mark. Our team attempted to reach out regarding the items needed and scheduling, but unfortunately, were not able to make contact. If additional documents are needed for underwriting purposes, we do request them within a certain timeframe so all information is collected prior to delivery.
We apologize if there were technical difficulties with our website preventing you from uploading the items requested. This is vital feedback for us as a growing company and we can assure you it will be used to make improvements for the future. Please let us know if there are any additional questions or concerns we can address for you at 800-333-4554. Thank you Jessica!