Don't waste your time subscribing to this service. It's great in theory, however, their execution is terrible and their customer service is even worse. I subscribed in August because I was offered a free bonus scent. The first subscription scent arrived within about a week and the bonus scent shortly followed. I haven't received any scents since (mid to late August) they completely skipped the month of September.
In addition, I placed an order on September 17 and was billed. It's now October 4 and the order still has not shipped. I've now contacted Scentbird customer service 4 times via email to try to have this issue resolved with no luck. There doesn't appear to be an available customer service phone number.
The first two times I contacted them, they didn't even read my emails and sent a generic response asking me to confirm my mailing address, which I've confirmed 3 TIMES now, even though it hasn't changed.
I spoke with a friend who confirmed that she canceled her subscription due to a similar experience. She said her scents were always late or never arrived. Save yourself the time and headache.
Bottom Line: No, I would not recommend this to a friend
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Company Response from
Hi De! I'm so sorry to hear this was your experience with us. I completely understand how this may have been disappointing. What I can assure you is that we're actively improving our shipping processes and communication. We're always happy and available to help via email or social media. I'm hopeful you received your orders since leaving this review and that these issues have been resolved. If you ever have any concerns, please email us at socialsupport@scentbird.com with the subject line "highya".