Kate McKenna
Hartford, CTMember since October 2017

Reviews (1)


    • Oct 5, 2017
    • Verified Reviewer

    Focallure

    Never even sent product

    Overall Experience:

    I placed an order on 8/23 with the site that said it takes 5-7 days for the shipment. 3 weeks later I sent an email to customer support who said “Sorry for the delay” and that I ordered an out of stock item and my order was now “submitted for fulfillment”.

    Nearly 2 weeks later, I looked back and my order still said only “confirmed”. I emailed back and the excuse this time was high volume and they said my order was now in “processing” and I should get tracking soon.

    Over a week later, my order still shows “confirmed”. It's been nearly 2 months since I placed my order and the status still has not changed from the confirmed status. I am issuing a cancellation from my credit card company.

    Bottom Line: No, I would not recommend this to a friend

    6 people found it helpful

    Link to this Review
    • Oct 26, 2017

      Company Response from Focallure, LLC

      Hey there Kate,

      Thank you for your review. I just want you to confirm you understand that we will do everything that is possible in order to satisfy you as a customer of Focallure. Please send an email as soon as possible to our VIP Success team at vip@shopfocallure.com.

      Our VIP Success team was founded in order to make customers like you happy once again, and our goal is to serve you in the near future!

      Best regards,

      Natalya

      Beauty Expert


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