Ana Nguyen
Atlanta, GAMember since October 2017

Reviews (1)


    • Oct 5, 2017
    • Verified Reviewer

    Mott & Bow

    Beware

    Overall Experience:

    I was really excited about buying these jeans. And with their program, you can pick two sizes and return one, which seems like a great deal. However, the jeans run a little bigger than what you would normally buy. So both of the sizes I chose were wrong.

    I emailed them for an exchange and got charged $7. After a week of waiting, they emailed me saying the jeans didn't meet the requirement, meaning I can't exchange it. If I want the jeans mailed back, it'll be a $40 charge including labor fees.

    Just be careful with the sizes; it's better to get it right the first time if you don't want to go through all this.

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

    Link to this Review
    • Nov 28, 2018

      Company Response from Mott & Bow, Inc.

      Hi Ana, thanks for the review. When using our home try-on program, we recommend getting the same size you normally wear on other brands and going one size down for the try-on pair. We also recommend keeping the pair that fits a bit snug at first because all premium jeans give in about half a size with wear. The $7 charge corresponds to the standard shipping costs for main orders. We always cover return shipping for main orders and outbound shipping for exchange orders. We hope this helps clarify. Let us know if you have any other questions, we'll be happy to help!


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