I bought a 2014 Jeep Cherokee Sport with 42,000 miles on it from Carvana six months ago. The process itself was not a bad experience, but about three weeks ago, while driving my kids to a piano lesson we stopped under a red light on a hill and the vehicle shut off, wouldn’t start and the check engine light and battery light came on.
I had the vehicle towed to my house because it was too late to take it to a garage at the time. At my house, the vehicle started again, so I called Carvana Care (SilverRock) and told them what was happening with the vehicle, and they told me to take it to one of the garages listed on their website to get it looked at, which I did. I took it to Midas in Chapel Hill, Akron, Ohio.
First, the Midas Mechanic told me after diagnosing the vehicle that it was the head; that was when my nightmare started. After that, they told me it was the head gasket, and then it was air conditioning, and the then there something wrong with the vehicle computer, and now there is a problem with one of the valves. I have requested they give my vehicle back to me, and they have refused to do so because they took out the head again.
During all this time I have been calling Carvana and letting them know what these guys are telling me and wondering aloud if they sold me a lemon. I even asked them if they would allow me to exchange this vehicle with all the problems it has and how much I am paying for it. Carvana refused to do that, but they want me to trade it in for far less for what I bought the vehicle for and buy another vehicle from them.
I have already missed a few days of work, and I can’t take my kids to their events because I currently don’t have a vehicle. I drive about 40 miles to and from work every day, which is why I need a reliable vehicle but Carvana doesn’t care about that. They got their money and that's all that matters to them. What kind of mess have I got myself into?
Bottom Line: No, I would not recommend this to a friend
20 people found it helpful
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Company Response from Carvana
Thank you for reaching out to us with your feedback on your experience with Carvana. We sincerely apologize for the issues that have occurred with your vehicle. All of our vehicles go through a 150-point inspection, as well as a pre-delivery inspection to make sure they meet our standards. Our inventory is made up of used vehicles, which means there will be standard wear associated with them.
However, we are disappointed to hear extensive repairs were needed on your vehicle. Although we do not want any of our vehicles to need repairs completed on them, we are glad that you are able to utilize your extended warranty to assist with the repairs on the vehicle. Someone from our executive resolution team will be following up with you to discuss if transportation is still needed while your vehicle is at the repair facility. If you have any questions, please feel free to contact us at 800-333-4554!