I'm so upset I want to cry.
I've had my car for exactly three months and I've been experiencing so many different issues. I had to get an oil change one month after I got the car. I had to replace my battery 2 and 1/2 months after I bought the car. My headlight needed to be changed five days after I bought the car, along with putting air into my tires because I had low tire pressure. Now I need to buy new brakes and rotors.
All of these things were supposed to be checked before the vehicle was delivered and clearly wasn't. I've written to Carvana's repair department, left a message on the corporate phone and emailed the president of the company and haven't heard back from any of them.
Do not purchase a vehicle from here, I am warning you. I've already informed Carvana that I would be writing reviews and contacting the media due to this issue. It's not fair how I have to come out of my pocket to pay for the things that should've been inspected. This is an additional $2000 added. I also have the receipts for all of my services that I sent to Carvana just in case they didn't believe me, but clearly they do, and that's why I haven't heard back from anyone. As a new company, they should be concerned how they treat their customers. Sooner or later this company will no longer exist.
Bottom Line: No, I would not recommend this to a friend
20 people found it helpful
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Company Response from Carvana
Thank you for sharing your experience with Carvana. We are sorry to hear about the issues you are having with your vehicle and we offer the complimentary 100 days or 4,189-mile limited warranty to help cover any mechanical failures during that time. All of our vehicles go through a 150-point inspection to ensure all items meet Carvana standards and at the time of sale. The brakes and rotors did exceed our specifications at this time.
We did speak with you regarding the brakes and rotors but were not able to offer any assistance as the vehicle was driven over the 4,189-mile limit. Given brakes and rotors are wearable parts, replacement time does vary on the driving conditions of the vehicle. The headlight issue was brought to our attention and we offered to get it resolved, but do not see a claim was submitted to our warranty company from a repair facility.
Again, we are sorry to hear about the concerns with your vehicle but appreciate your feedback. Please feel free to reach out at 800.333.4554 to provide any additional feedback or address any concerns.