My husband ordered me a towel bra back in August. It was over three weeks late in shipment, and when he emailed asking where it was, all he got was generic "please have patience, it'll be there soon!" responses.
He finally gave up five weeks after it was supposed to arrive, and asked for a refund multiple times. He was given the same generic emails as if talking to a robot, and now, almost 50 days after ordering and 20 days after asking for a refund, they've emailed saying that it has been shipped today?!
Absolute fraudsters. They've accepted orders for a popular item not in stock, stalled, then declared it has been shipped so there's nothing they can do. I also see from others duped that they don't offer refunds on undergarments (handy, eh?) and that it's cheap counterfeit rubbish from China (based in New Mexico or not, it's from AliExpress, people aren't stupid). For the love of God, AVOID!
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from Focallure, LLC
Hey there Claire,
Thank you for your review. I just want you to confirm you understand that we will do everything that is possible in order to satisfy you as a customer of Focallure. Please send an email as soon as possible to our VIP Success team at vip@shopfocallure.com.
Our VIP Success team was founded in order to make customers like you happy once again, and our goal is to serve you in the near future!
Best regards,
Natalya
Beauty Expert