Nichole Starr
Austin, TXMember since October 2017

Reviews (1)

    • Oct 8, 2017
    • Verified Reviewer


    Long-time customer - disappointed

    Overall Experience:

    I've been using Dorco for a long time. They're cheap and decent for the money you pay. So as a long-time customer I received a "special promotional discount" (I'm sure a lot of people did). So I was excited and it was perfect timing because I was needing to purchase two of the Shai systems (my favorite of the offerings for women). One for myself and one for my daughter so she could have one at home and one at college since she kept stealing my handle when she was home for the weekends.

    Well, I couldn't order 2, I kept getting a restriction message. I thought it might be an error because, why would I only be able to purchase 1, especially when the drop-down menu for "quantity" was virtually endless?

    So I sent a message to customer service and got a fairly quick response. They told me due to current promotions there is a maximum quantity you can order. That max for the Shai system is 1. What?! You want to offer me less than I am willing to pay for? In what profitable business model does that make sense? And so I emailed them again. Surely a long time customer who wants the unreasonable request of 2 could be accommodated? No, apparently not as they have yet to respond to that one. So unless I purchase a bunch of other stuff I don't want or need, my special promotional offer is just a tease. That's not the first time I've felt that way with their "special offers."

    So instead of buying 1, I will buy none. Maybe I'll check out The Dollar Shave Club.

    Bottom Line: Yes, I would recommend this to a friend

    2 people found it helpful

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