Two days ago I put an order in for the "360-day and 360-night" creams. I have just checked out her site after receiving confirmation of order.
I found this review site and was horrified by all the stories of contact with the firm, also remembered I'd previously tried to return a product (with difficulty), so I rang our New Zealand 0800 number just now.
It took 15 minutes to get the return address and numbers required to be put on the package, plusit had already been shipped! Within 24 hours?
Like others had found, I was "talked over" non-stop at top of her voice. She insisted I must have someone else who would like my order, or their own order. Why was I returning it? Fair enough, but I explained I'd had a very bad reaction with a previous product and my Specialist Dermatologist had said DO NOT use since she had had others in trouble also. I was continually asked the same questions over and over! I ended up literally yelling back (swore as well!), demanding an email to confirm cancellation, still getting an ear-bashing. I couldn't hang up until I had return details.
When I had those written down and slammed the phone down, guess what? My mobile phone rang and I was being asked to do a survey on my experience! A row of one-star ratings, being the worst I could give! Buyer beware.
Bottom Line: No, I would not recommend this to a friend
34 people found it helpful
Link to this Review
Company Response from Christie Brinkley Skincare, LLC.
Hi Elayne,
My name is Sarah, I am a Customer Relations Liaison with Christie Brinkley Authentic Skincare. We are so sorry to hear about your experience, as our goals are for you to have a rewarding and positive experience with both our products and our service. I would love the opportunity work with you to find a suitable resolution as you cannot use the products. Please send an email with your contact information to customersupport@christiebrinkleyauthenticskincare.com, I look forward to speaking with you. Thank you.