I’ve been a subscriber to Scentbird for about six months. I've had one month slipped completely. I just recently I moved, and at the beginning of the month before I was charged, I changed everything to my new address, and my other subscriptions came to my new house.
Then I got the notification from Scentbird that they sent it to my old address. I wrote them an email (after finally figuring out how to complain since they have no phone number to call) and was told pretty much to suck it up unless I wanted to pay more money to have them ship it to my new address. On top of it, I told them to cancel my subscription, and a couple of days later I saw I was charged anyways and was told I canceled too late. Knowing I had proof through email, she again told me "tough luck."
DO NOT subscribe to them!
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
Link to this Review
Company Response from Scentbird
Hi Tiffany! I am so sorry that you had such trouble with our service. While we have implemented certain policies to prevent abuse in our program, I am showing that your September shipment was actually returned to us. So, we are happy to send a replacement or issue a refund. Please contact us directly at kayla@scentbird.com so that we can have this sorted out for you. Thank you!