False advertising and horrible car.
When I first purchased the car in May, I had to get it serviced at a Mercedes Benz because the tires were in critical condition and the speedometer and dashboard sensors were not correct. The back seat was lifted up, the seats and air vents were pealing, headlights went out the 3rd week I had the car to be scheduled for service three times.
Carvana and SilverRock stated that the repairs would be done and now that the car has been repaired they don't want to cover the bill. I've been without my car for four months because repairs are life-threatening.
Advocates at Carvana and SilverRock didn't put in the correct notation about my 2014 Mercedes C250. I have emails and recorded phone conversations with multiple advocates from Carvana. Before you purchase, get the car inspected on the first day because they will do anything to sell you a lemon.
Bottom Line: No, I would not recommend this to a friend
18 people found it helpful
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Company Response from Carvana
We are sorry to hear that your recent experience was less than satisfactory. We know you had contacted us earlier this year about a few issues you have been experiencing with the vehicle. At that time, we went over the procedure to have information from a mechanic or dealership sent over to our repair team.
However, after speaking with you we never received any information stating what those issues were, therefore, we couldn't process any repairs. We know you chose to add the additional Carvana Care warranty prior to the completion of your purchase. After cross-referencing our recent conversations with our Carvana representatives and the SilverRock representatives, we are able to see that the issues found are not covered under Carvana Care warranty.
While we understand this response is not what you were hoping for, we are only able to work with what our extended warranty package includes in coverage. We know you have been in contact with one of our Executive Resolution specialists in regards to this response as well. However, if you would like any additional follow up, please feel free to contact us at 800-333-4554.