First, there are 2 major issues:
1) Ordering the product - I initially ordered 1 unit, but during the process to check out, the website said I could save money by ordering 3, so I ordered 3 units. When I received my order, they sent 4 UNITS (I'm not happy about that since I expected 3).
2) I contacted customer service about what happened and arranged to return the 3 units. I returned the 3 units on 10/07/17 with a packing slip that came with the product. On 10/14/17 I logged into my credit card account and saw Grundy only gave me a credit of $49.95 (it should have been $115.42).
I called customer service to inquire and according to Cheryl in customer service, the warehouse said they only received 1 unit. I immediately opened a dispute with my credit card company and supplied all the details about the situation, including the tracking number of the package.
Bottom Line: No, I would not recommend this to a friend
44 people found it helpful
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Company Response from Gundry MD
Hi Roger! Aria from Gundry MD here. Thank you so much for leaving us detailed feedback about your ordering experience. I am so sorry for the miscommunication we have caused on our end, regarding the total number of products you would be receiving, as well as the total number of jars you sent back when returning.
I would love to make this situation right by you and make sure you receive your full refund. Please send me an email directly at Aria@Gundrymd.com and I will personally make sure you receive a full refund. There is no need to send anything back.
Again, I do apologize for the inconvenience this has caused but I look forward to hearing from you and making this right. Thank you!