Kelly E
Kelly E
Paris, FranceMember since October 2017

Reviews (1)


    • Oct 17, 2017
    • Verified Reviewer

    Quip Toothbrush

    Save your money

    Overall Experience:

    This product is all style and zero substance.

    My husband and I ordered two toothbrushes for ourselves plus a year's worth of toothbrush heads (we put too much blind faith in this product and the filtered reviews that appear on its website).

    Upon receipt, we followed the instructions to mount the holders, and both fell from the wall within days. On top of that, the bottom of the holder that you are meant to remove to drain it from time to time, also fell out multiple times. We've since installed totally new holders only to have them fall again. We don't even bother trying to use the bottoms because they just fall out and drop our toothbrushes into the sink.

    Beyond the holder, the toothbrush itself is incredibly faulty. The head on my Quip Toothbrush would not attach to the base all the way and about a week in it just stopped working.

    We contacted customer service, and they did not respond. We had to follow up again, and then they asked us to send detailed photos of the problem and acted as though they didn't know what was wrong and as if they hadn't had never encountered this problem before. After constant follow up from our end and useless photo taking, before agreeing to send a replacement, we had to send them a photo that showed we had cut the ring on the current base to prove we wouldn't use it again. I find this completely absurd.

    First, your product breaks on me. I have to jump through hoops and follow up multiple times to get assistance. Then I have to prove to you that I won't be using your crap broken product again in order to get a replacement? Never mind the fact we'd thrown out our other toothbrushes, so I was using the Quip as a regular toothbrush for a month while I waited to get a replacement.

    On top of this, I talked to the only other person who I know that also owns a Quip and she had the EXACT SAME PROBLEM with the brush. So I am 100% sure that this is a known issue with the Quip and rather than apologizing to me when I had the problem, they made me send photos of the toothbrush from all different angles to prove something was wrong.

    Horrible customer service. Horrible product. So much regret. Just don't do it.

    Bottom Line: No, I would not recommend this to a friend

    20 people found it helpful

    Link to this Review
    • Oct 18, 2017

      Company Response from Quip NYC Inc.

      Hi Kelly,

      We are so sorry to hear that you experienced some trouble with your Quip.

      We reply to all emails within 24 hours, and eight hours on average. We do our best to do the same on weekends. We believe we have found your email thread which we responded to within our normal reply time. If you are not seeing our initial reply in your main inbox, we always recommend checking your spam or promotions folder in the case our response has landed there.

      The troubleshooting and the photos that are requested are done so that we can do our best to address the issue as quickly as possible. Also, to make sure that this does not happen again and to address the problem as fast and thoroughly as possible. Not to acquire proof of a problem.

      In the case that we cannot identify the exact issue through troubleshooting/photos, we simply ask to cut the o-rings on your Quip. We understand that international shipping can be costly, so we do not ask our customers from overseas to send their Quip in for a replacement. This will not stop the functionality of your Quip while your free replacement is being sent as it can be used as a manual toothbrush.

      International shipping is an estimate of 15 business days and we, unfortunately, are not able to control the end delivery time as this will rely on both US and International shipping carriers, as well as customs. Looking at the tracking for your replacement, we can see that it did arrive in France within the 15 business days.

      We can assure you that Quip, which is manufactured in the same facilities using the same parts and processes as major brands, has no known issues. We have hundreds of thousands of members and so you would see far more than 20 comments on review websites like this if there were a common issue.

      We again are so sorry that you experienced any issues with your Quip and for any misunderstanding while troubleshooting. Our team at help@getquip.com are always happy to help.


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