Well, I was supposed to receive 50% off my next month bill, which never happened. It's no big deal since it's only 16 bucks, but just funny because that 50% off was a service recovery for another mistake these guys made with me receiving my product 30 days late. Also, instead of sending me the tracking number like requested more than once, they wait until the day my package came in the mail and send me a survey. Shaking my head; time to check out.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from
Hi Lamar! I'm sorry about that--there must have been a miscommunication on our part and we take full responsibility for the confusion caused. From the looks of this, the 50% off was possibly applied to a future fragrance depending on when the offer was redeemed. Either way, I apologize if it was not honored. We're actively working to improve our communication and overall efficiency. If you ever have any questions, concerns or decide to give us another chance down the line, please email us at socialsupport@scentbird.com (subject line: highya). We'd love to deliver a better experience for you!