Faye Logan
Ontario, CanadaMember since October 2017

Reviews (1)


    • Oct 23, 2017
    • Verified Reviewer

    BetterHelp

    Someone really cares

    Overall Experience:

    I am 62 and I have struggled with depression/suicide for 30 years. I have been hospitalized more than I want to remember, have been on a lengthy list of meds, and have gone through many half-hour sessions with professionals that after meeting me briefly or had encountered me in my hospital stays that thought they knew the best of me, BUT they never really LISTENED to me.

    My counsellor with BetterHelp, Theresa, has been my light at the end of the tunnel, my life raft in a time of my life I had moved to the total opposite end of the country and could not get professional help due to an extreme shortage of psychiatrists and seeing a psychologist for one hour, once a month, was $120 PER HOUR. This is not in my budget. I came across someone on Facebook who spoke highly about BetterHelp, and I thought what have I to lose. I wrote out an extensive background, and I was given a list of attributes I would like to have in a counselor; male, female, different sexual preferences, age.

    The first week was free, I had UNLIMITED contact with the counselor, I was not given just a one hour window once a week, and my counselor, Theresa, was very quick to respond back to me. She has given me ideas of areas we can start to look at in my life that could explain the way I feel now. She has never talked down to me or criticized any decisions or choices I was thinking about and has been extremely supportive when I write about my partner and things he has said or done to set me off not in a good way. Also, Theresa has not come back at me with that "why do you think that" or "why do you feel that" answer when I have poured out a very difficult moment. I have had several professional people do this to me, and it made me feel I was doing my own counseling, and they were just sitting back and collecting the fee while I was supposed to provide my own answer. If I could do that I would not be there trying to get their help.

    It costs on $45 a week and there are no contracts to sign to say you will be committed to BetterHelp for a certain length of time. Again, I am not limited to only that once a week touch base with Theresa. There have been several times I have sat down, sent off an email to her and Theresa came back pretty darn quick to be that listening ear, the encourager, empathetic listener that I need at that moment.

    I really encourage you to give this a try. You don't have to drive or bus anywhere, and you schedule a time good for you. YOU are important, and YOU need to give yourself a gift. Please, try. You will not regret it.

    Bottom Line: Yes, I would recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Nov 2, 2017

      Company Response from BetterHelp

      Hi Faye! First off, YOU rock! We're so excited that you have shared your story with us here. We appreciate your kind words and are so happy for you. 62 going on 30! We hope you're able to use Theresa as a resource and wish you all the best. You are important to us, and we thank you for being you!


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