Carvana is an amazing company to work with. The entire process was outstanding, and delivery of the car at the vending machine was a fantastic experience. Carvana seems to really pay attention to every detail of the process, and it shows in the car that I received from them.
I will definitely be buying more cars from Carvana.
Bottom Line: Yes, I would recommend this to a friend
2 people found it helpful
Link to this ReviewThey advertise that they are different than other car dealerships and that you know up front the financing terms. Well, this is not entirely true, especially if you have to earn your income from companies like Uber and Lyft.
I submitted close to accurate income numbers, spent 4 days looking at cars and finding the right one based on what they had said I was able to purchase. I even spoke to 3 different customer service reps to make 100% certain that there would be no issues with self-employment income. I then made certain I had the cash in the bank for the downpayment. They verified with the bank. I spent time as they requested getting all my income validation uploaded.
Well, guess what happened next? YES. Same old car finance nonsense. The guy that calls from underwriting is really snotty about it, and starts going on about his algorithm and that it takes into account all these other things and they reduced my income in half. The result is now they want a whole lot more down for a lot less car.
So much for changing the way cars are sold. The very thing I was trying to avoid and called numerous times about is what I had to go through with a pretty obnoxious finance guy who said, "Well, you could get a smart car." "Oh no, I guess you couldn't use that for Uber!" Nice Carvana.
Company Response from Carvana
Thank you for reaching out about your recent experience with Carvana. We apologize that your verification process caused frustration and confusion. We do see that you did talk to multiple advocates about your Uber/Lyft employment and we apologize that they did not inform you of our current policy. For any self-employment financing, we must remove an additional 30% from the verifiable income to compensate for expenses due to the nature of the income. We understand that the knowledge of this reduction would have caused less stress and frustration. We will be communicating your experience to the proper management channels. We do see since then you have been able to move forward with a vehicle and are set for your delivery. Please let us know moving forward if there are any other issues and we will be happy to assist.