In the month of September, I was billed the $14.95 for my purchase however due to the hurricanes I received an email stating that there would be a delay. After about a month I contacted the agency regarding not receiving merchandise and I was told that I would have to pay five dollars in order to get the merchandised resent. I was not offered a refund due to company policy. Very frustrating, specially considering it was not of my own doing. I will never use their service again.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from Scentbird
Hi Andrea! Since you had contacted us after 30 days, we asked for the $5 fee. Please understand that we have implemented a 30-day policy in which orders can be replaced if they are not received and/or damaged. After 30 days, it is much more difficult to launch an investigation with the courier, this policy was implemented as a way to prevent fraud or abuse of our program. It looks like one of our Scentbird Fairies, Alina, did send a replacement as a one-time courtesy out to you. We appreciate your understanding and apologize for the frustration.