I have been/was with Scentbird for merely two months and yet experienced numerous issues with this company. The first month, I was charged three times and contacted their customer care only to get a measly reply of “we are sorry, we will request a refund and submit it to management for processing." Mind you, Scentbird doesn’t have a phone number or support via chat. So you are left with emails back and forth and waiting days for a reply, if you get one at all.
I did finally get a refund, but not a full refund on what they owe me though. The second month I failed to get my shipment and continued to contact customer support 7 times with no response for over a week!
They don’t care about their customers nor do they resolve issues promptly or efficiently. This company needs to be shut down immediately! I reported them to the BBB and canceled my account, but still feel ripped off as I’ve lost money in trying this company that seems like it has a good idea, but needs to be seriously renovated.
Bottom Line: No, I would not recommend this to a friend
7 people found it helpful
Link to this Review
Company Response from
Hi Alice! I'm so sorry to hear this was your experience with us. We are working to improve our communication and policies around the subscriber's experience. That said, I'm sorry that it took time to get in contact with us. We're always happy to help via email or social media so if you ever have any other concerns, please email us at socialsupport@scentbird.com (subject line: highya) and we'd be happy to make this better for you!