I ordered BioTrust. They offered me a sample or a larger quantity, so I took advantage of the cost savings. I ordered a chocolate mocha. When I received my package, no sample, and the wrong flavor. I tried the protein powder after my workout. It was just gross. The flavor was "mediciney" and not a chocolate flavor. I usually purchase my protein whey from a large Vitamin store, and it cannot compare. Do not waste your money on this product.
Bottom Line: No, I would not recommend this to a friend
7 people found it helpful
Link to this Review
Company Response from BioTRUST
Hi Robert,
I hope this finds you doing well. My name is Tim Skwiat, and I'm with BioTrust Nutrition. I'm incredibly reluctant to hear that you're not completely satisfied with your recent order and our BioTrust Low Carb protein. I assure you that we will do everything we can to take care of you and win you back as a customer.
For starters, I'm going to have one of our customer care specialists contact you. We stand behind our products with our 100% satisfaction money back guarantee, and I'd like to have one of my teammates personally reach out to you to help you explore your options.
Having said that, our sample-size containers of BioTrust Low Carb are only available in two flavors: Milk Chocolate and Vanilla Cream. Our Cafe Mocha is only available in a full-size container. With that in mind, I'd also like our team to look into this to see if there was an issue on our end in terms of fulfillment.
With that being said, I would also like to send you a complimentary bottle of Cafe Mocha for you to try. Would you be okay with that? If so, I'll coordinate with our customer service team to do so.
With regard to the flavor, while the overwhelming majority of feedback we receive is exceptionally positive, we understand that individual taste preferences most certainly apply. That said, I'm curious to learn how you prepared your BioTrust Low Carb protein shake.
There is a digestive enzyme blend in the product (called ProHydrolase) that helps increase protein absorption and utilization, as well as ensure stomach-friendly digestion. The caveat is that this enzyme blend is "activated" when mixed with liquid when it begins breaking down the protein into smaller chains (i.e., peptides), which can alter the taste substantially. The end result is that the protein shake can taste quite bitter if mixed ahead of time and left to sit for a prolonged period of time (e.g., > 30 minutes).
Please keep an eye out for a contact from our Customer Service team, Robert. I assure you that we'll do everything we can to make this right for you. Thank you for the opportunity to do so.
My best,
Tim