Reviews (1)

This company wants to blame me for doing what they asked of me.

I did the trial back in August. I didn't see a price or quality difference in my normal brand! To my surprise, they sent me another box. I was under the impression that I was only giving my payment info to pay for the $3 shipping! WRONG. I got sidetracked and forgot to send the box back. Low and behold, a few weeks later I got another box and another charge!

I emailed them since their phone number is nowhere to be found. They sent me an email, and I spoke with Christine about canceling and about the returns. It was explained that unfortunately, the refunds take time because they are done when there is an accumulation of refunds (odd), so I waited.

While I am waiting for a $66 refund, I get yet another charge for $33. I called today and spoke with Jennifer. She told me that it wasn't their issue but that they have not yet received either package and that I needed to contact USPS. I called. Forty-five minutes on hold. I finally ended up going to the local post office and was advised that there would not be a scan on that tracking number on the return trip because if it had been scanned, the system would send it back to me. Makes sense!

I call Hubble back. I forget who I spoke to this time. He said we could escalate my phone call. I wanted management. He promised an hour window. I called back. Darian advised that someone would call. I waited.

Ellen called me back and blamed me for every flaw in her policy! I told her I did as instructed by putting RTS on the packages and she claims there would have been a notification and a refund if the packages came back. I told her that wasn't my fault. I did as I was instructed and I had a scan from the USPS that told me so! Return initiated! Finally, she is caving, (or so I think) and says she got a refund validated. She would give me $50. But there was a restocking fee and a shipping fee. I'm not paying for anything! I need a $99 refund.