I bought a car from Texas Direct a year ago. Some problems but great results. I call a year later, I get a card from the Texas Direct sales manager, and I followed up to buy a second car, and the dealership became Vroom and the sales manager has left.
I got through all the poor voicemail and get Byron. I could not move fast enough for them in financing, Two days. And they did not want to do the transaction and said they would just refund my PayPal deposit. Fine with me, but no refund.
Next day the rep Byron said he thought he had done it the prior evening. No, still not done. Eventually, PayPal will refund I suppose, as I asked PayPal to refund the money.
Vroom is a great idea, but short on execution, and the same old industry with worn out promises and poor execution.
Bottom Line: No, I would not recommend this to a friend
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