Hands down one of the worst experiences I’ve ever had, the brush surpassed by only their horrid customer service. They insist on using subpar shipping (DHL e-commerce), which is so bad they even warn you on their FAQ page. Every single refill says one was delayed and required follow up. Half the time the battery wouldn’t be included either. Every single time I was told to just wait longer.
The first brush stopped working after two months, the second after four. The brush heads would fall off every time I tried to brush. Instead of wasting my time contacting them yet again, I cut my losses and put them in the trash where they belonged.
I’m sure the default follow up here will be how my experience is not indicative of what they usually see along with some excuses, yet another shining example of their customer service; make excuses and hope the problem goes away. Well, in this case, they’re right, I’m gone and have no intention of wishing this brush on anyone.
Bottom Line: No, I would not recommend this to a friend
21 people found it helpful
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Company Response from Quip NYC Inc.
Hi Sarah, we are so sorry to hear you had some trouble with your delivery. Unfortunately, we are unable to look into your case or account by just a first name. Would you mind emailing us with your last name so we can look into your case?
While DHL picks up the packages from our fulfillment center, USPS will be the ones to deliver your package. Unfortunately, we are not able to control delivery times as this will rely on the shipping partners directly. Free standard shipping is an estimate of 3-7 business days and we mark that very clearly at checkout for those that don't want free shipping and would prefer to get Quip faster. We offer priority and express mail too. In case your package does not show any movement past the seven business days, our team is always happy to help with a reshipment if needed.
Regarding the issues you were having with your Quip, it is very rare for one brush to fail, let alone two. (It sounds like you have read the other comments on this page and understand that twenty issues are too many. Out of hundreds of thousands of members, it is likely that there will be rare exceptions every now and again). We cover you for the life of your active refill plan and are always here to help with any issues you are experiencing.
If you are ever looking to give your Quip another try, our team are happy to help out.