Reviews (1)

While the product itself is great, the customer service stinks, as does their cancellation policy, to which one does not exist.

I ordered this product on a Friday night to have something shipped via FedEx overnight, paid an additional $24.50, not knowing they are not open on weekends. The family member I ordered the product for expressed serious pain and the compression products would help her knees tremendously. I wanted her to not suffer as badly for any significant amount of time.

When I found out the product would not get to my house until Tuesday, I called customer service who told me they could not change the order to take the FedEx overnight option off, when the transaction had not even gone through yet!

By the time I would receive the package, it would be a moot point to use FedEx overnight because it would not get here until a Tuesday. Not helpful at all. So, I called back asking to cancel the order altogether. I was told by a second customer service person who answered that they would take note of my request and put it on her supervisor's desk but could not make any promises. What the heck?

I wasted $24.50 on shipping. Meanwhile, my family member was in pain waiting around for something to ship that didn't get there until they felt like processing the order. If I called to cancel the order while the order was still pending (as I was told the order hadn't even been processed yet when I called, and they still refused to help me cancel the order), they should have been willing to accommodate one way or another.

Boo, thumbs down, I will never directly order Tommie Copper products from Tommie Copper ever again, I will use Amazon. Tommie Copper customer service is a joke, and they should be ashamed of themselves. Kudos to the inventors and the manufacturer, but the customer service is AWFUL.