I started Vital Reds in February 2017, and opted for the VIP deal, with automatic delivery. It is now October, and I have had two six-month shipments sent to me that shouldn't have been sent. Of course, my bank account was automatically billed, and money that I needed to have in place was removed. And of course, I have to allow several days for them to return my money, which they should never have taken in the first place.
DO NOT allow automatic delivery of this product!
While I would recommend the VIP option as the best price, make sure you take yourself off of automatic shipping as soon as possible. Most of the complaints I've read about this company are shipping/billing issues. It's unfortunate because I love the product itself. It made a HUGE difference in my health. But I am extremely displeased with their service. I was within a hairsbreadth of bounced checks and service fees with my bank because of the incompetency of the shipping/billing department of this company.
While I would recommend the product, I would also issue a HUGE warning about shipping/billing.
Bottom Line: Yes, I would recommend this to a friend
54 people found it helpful
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Company Response from Gundry MD
Hi Helen! I'm Aria from Gundry MD. Thank you so much for taking the time to leave us a review. First off, I am so sorry for the miscommunication we have caused in regards to the monthly subscription service. This is a completely optional feature that I can opt you out of immediately, to ensure that you do not receive unwanted shipments. Our customer's satisfaction is our number one priority so I am so sorry that your experience was not a reflection of this.
I do appreciate you letting us know about it though, as I will make note of it so we can implement your suggestions. I would love to personally make sure that you receive a full refund for the shipments that you did not intend to receive. Please email me directly at Aria@Gundrymd.com and I will begin the refund process right away! But I am very happy to hear that you have had a good experience with the product itself. I do appreciate you letting us know about your experience overall. I look forward to hearing from you so I can make this right!