Hannah
New York, NYMember since November 2017

Reviews (1)


    • Nov 5, 2017
    • Verified Reviewer

    Hubble Contacts

    Impossible to cancel subscription

    Overall Experience:

    It is impossible to cancel your subscription or delete your card info from the website. You have to call a number to cancel, which I did last February (and by the way, you don't talk to a person right away; you call them, and then they call you back later, every time). They told me it was canceled. Now I have randomly been charged for a month's supply with no warning. I just happened to see it on my bank statement. However, since I am living outside of the United States now, I emailed them instead of calling.

    They said they couldn't do anything for me since I didn't call them. They're the only U.S. company to have given me any trouble since moving abroad. I called my bank and had the unauthorized charge reversed.

    They apparently want to be viewed as a legit company, but they operate like a scam.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

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