Marc M
Member since November 2017

Reviews (1)


    • Nov 5, 2017
    • Verified Reviewer

    PrettyLitter

    Tried it for a couple months, poor odor control

    Overall Experience:

    I was steered toward PrettyLitter by my daughter who tried it and said it was great. So I gave it a shot.

    I used all the recommendations on how to introduce my feline friend to PrettyLitter. Initially, it was pretty easy to get her to use it; then due to odor control, nope, no more. Certainly could not get a month out of one bag, maybe two weeks. So as the odor control was poor at best, it stunk (as my daughter eventually said as well), and I wanted to cancel.

    Two reps on different occasions tried to get me to reconsider and help solve the "problem." Nope, I wanted to cancel as one of the suggestions was two bags a month (definitely not cost effective). So while it is good in theory and, yes, it does monitor urine color (which was always healthy), both me and my daughter stopped.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Nov 13, 2017

      Company Response from Pretty Litter Inc.

      Thanks for reaching out to share your feedback with us Marc. I’m glad your feline friend transitioned well to PrettyLitter, but I’m sorry to hear you were having an issue with odor control. I understand your frustration, but I’m eager to determine what happened and make this right for you, as odor control is one of PrettyLitter's top compliments.

      PrettyLitter works because the super dry silica crystals absorb all the liquid and moisture when your cat urinates. A dry litter pan makes an environment where odor-causing bacteria won’t grow. Over time, the water and moisture evaporate out of the crystals, leaving the microscopic solids (and the odor) of the urine trapped inside the crystals. Odor control issues are caused by saturation of these crystals. In your case, we’d like to explore why your crystals became saturated so early on and see if we can find a solution.

      I want to make sure you get to experience PrettyLitter as intended. Odor control issues usually stem from shallow litter depth, but there are other potential causes as well. The location of your box, the number of cats using each box, urine volume per cat, as well as litter box mixing technique can all factor in.

      In the end, we want you to be able to get the full experience of PrettyLitter, a product you were excited to try and a product we are extremely proud of. Please send us an email at meow@prettylitter.co with 'Attn: Cassie' on the subject line and I’ll make it happen!

      I hope this helps, and I look forward to hearing from you soon!


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