Tiffany Evans
Tiffany Evans
Clearwater, FLMember since November 2017

Reviews (1)


    • Nov 5, 2017
    • Verified Reviewer

    Hubble Contacts

    Worst customer service and product damaged my eyes

    Overall Experience:

    What they don’t tell you is that they don’t take into account your entire prescription, so the fit and any compensation for astigmatism are ignored without you knowing it.

    After my vision started to become more and more blurry, I went to my eye doctor who told me to stop the use of Hubble Contacts immediately. Not only do they not breathe like modern contacts, but they fail to inform you of the failings of their outdated product.

    As if that wasn’t bad enough, when I went to cancel I was told I had to call a 1-800 number between 9 am and 5 pm, Monday through Friday. I had been told when I signed up that I could cancel online easily, however, they changed that policy during my subscription without notice.

    I called and canceled (or so I thought), then was billed the very next day. When I called back, they said they hadn’t canceled, it but would now, but my shipment was already processed, and I would have to wait for it to arrive, then pay to ship it back and wait for a refund. I literally saw the charge and called (granted it took me two phone calls because the fort rep’s phone connection was so bad) within 20 minutes, yet miraculously, my order that I canceled the day before had been shipped and already left with USPS.

    When I asked for a manager, I was told all managers were in a very important meeting and could they have my phone number to contact me later? You mean the phone number in the profile of information you already have?

    Save yourself the eye pain and the headache of these idiots and get real contacts.

    Bottom Line: No, I would not recommend this to a friend

    6 people found it helpful

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