I purchased a dress recently from StyleWe. The dress was cheaply made and did not fit properly, so I started the return process.
I had checked the return policy before purchasing, and the website states that the customer is responsible for return shipping costs. The company does not give any indication that they aren't located in the US, and the shipping cost to get the item to me was $11, so I assumed that the return shipping cost would be similar.
It turns out that in order to get a refund, I would have to ship the dress to China, which would cost over $50 by the cheapest UPS method. I checked, and the StyleWe website does not state anywhere that the customer will be required to pay return shipping back to China. It's obvious that they are intentionally hiding this piece of information from their customers.
Now I'm stuck with a crappy dress that I will never wear, and I will have to forfeit the $85 that I spent on it, because I don't trust this company to issue me a refund, even if I spend $50 shipping the dress back to them. I will NEVER order from this company again!
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from StyleWe
Sorry for the inconvenience. Our return center for non-members is in China. If return shipping costs too much, we just want to confirm with you first to see if you can keep the item and take a partial refund for a local repair. If you do not like this offer, you can email us back and we will send you the return label for a refund. If you run into any issues, feel free to contact us at any time. Best regards, StyleWe.