I placed an order for these cute little finger puppets for a friend's child, and it indicated they wouldn't arrive for six weeks. When it didn't arrive, I went online to check status and it gave me the option to re-request the order. I did. And again, no order.
I contacted them and they indicated that because it was past the time for refunds, they wouldn't give me my money back. This all went via email, because when you call the only number listed for them, you get a recorded message directing you to email with no option to speak to a person. I went back and forth with them, explaining that it was after the 30 days because the package never arrived and the second requested package never arrived. So I was just waiting for them to deliver it, otherwise, I would have requested a refund way back when the first package didn't arrive.
This company is set up to scam people. Short of flying to San Francisco and walking into their offices, there's no way to reach a person who has not even an ounce of reasoning skills, let alone customer service skills. I will never order from this company again!
Bottom Line: No, I would not recommend this to a friend
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