From the moment I placed my order, I had nothing but superb customer service. I had had questions about changing some sizes before my order had shipped, getting things altered, I accidentally let my return date lapse (I thought it was a day later than it was), getting a refund on my alterations, what to do with my garment bag after the zipper came off while my suit was still zipped inside, and more, and every rep from The Black Tux I spoke to about these things was extremely helpful and timely and polite, and it really made an impact on my perception of the overall service.
Many of the suits themselves are affordably priced and they look great, and the whole process of receiving the items two weeks before the event so that we can try it on and get replacements if necessary is such a breeze. This is a really tight operation. I will have to purchase my own suit so that I'm not repeatedly spending money to rent stuff, but should I ever need to rent a suit again, The Black Tux will be my first thought. And I will gladly recommend it to anyone I know who needs to rent one. Thanks.
Bottom Line: Yes, I would recommend this to a friend
