The process was fairly seamless, but no communication at all with their finance people yet (GO FINANCIAL). I do find that somewhat odd. I got financed in minutes, but still haven't heard from anyone about setting up my payment preference. I picked up my car today, no "gift bag," which I really don't care about, and no "souvenir coin," which is okay (was told they were out of coins). I bought a $40 K CTS-V and only received one key, ain't happy about that.
The car is really nice with very low mileage. I am taking it tomorrow for a pre-purchase inspection. It does have a hot oil odor, but hopefully some idiot just spilled oil during their oil change pre-delivery maintenance. So we shall see. Stay tuned.
Bottom Line: Yes, I would recommend this to a friend
7 people found it helpful
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Company Response from Carvana
Thank you for reaching out to us about your recent Carvana purchase experience. We appreciate your feedback about the lack of communication between "Go Financial" and yourself. We apologize that they haven’t reached out yet, however, they should be contacting you within the next few weeks prior to the due date of your first monthly payment.
Please know you can also contact them at 877-235-9900 and they will be happy to set up an account earlier so that your payments can be processed. One of our Executive Resolution Specialists will be reaching out in regards to the second key and the inspection you had completed on the vehicle, so that we may address any further concerns you may have. If you need any assistance in the meantime, please reach out to us at 800-333-4554 and we will be happy to help!