I’m very unhappy with this company; they don’t answer their phones or return calls. The litter lasts about two weeks, and that’s pushing it, not 30 days as they claim. I gave it a real shot, I’ve purchased eight bags, so I believe I’ve given it more of a chance than any other litter brand has gotten.
The worst part of my experience was canceling my subscription and then charging me and sending me more litter. I have resorted to changing my account at my bank to end this! Beware!
Bottom Line: No, I would not recommend this to a friend
8 people found it helpfulLink to this Review
Thank you for sharing your thoughts with us Donna. First, I want to apologize for your less than positive experience with PrettyLitter and our support team. I sent you an email but wanted to follow up here as well.
I’m sorry to hear our support team missed the mark this time, and I’d like the opportunity to continue this conversation to make it right. I want to make sure I have all the details on your experience while taking care of any outstanding questions or concerns about your account.
I’m dismayed to hear of your dissatisfaction. We designed our product and our subscription to be the ultimate convenience to benefit fellow cat lovers, and I'm sorry to hear that wasn't the case for you. I’d be happy to address what could have caused the shortened lifespan of your PrettyLitter, and in addition, to your comments regarding your support experience have been noted in detail. Thank you again for sharing your experience, as it drives our continuous improvement. Please feel free to reply to my email if you’d like to discuss further, or if there’s anything else I can do.