My Quip says "delivered," but it never arrived. Customer service is leaving the burden on me to find out what happened with USPS. I do not think it is my responsibility to file a complaint with the Post Office for a product that wasn’t delivered. Quip should be responsible for following up. After several emails with Quip, they have stopped responding. After waiting for a response and never receiving one after several emails, I had to put the charge in dispute with my credit card company. Very disappointed!
Bottom Line: No, I would not recommend this to a friend
21 people found it helpful
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Company Response from Quip NYC Inc.
Hi Jolene,
As we have mentioned in other comments you have left, our team only suggests contacting neighbors and the post office as the first step, almost every time the package can be found there fast and efficiently. We did not ask for you to file a complaint or missing package with your postal office.
Our team had also replied to each of your emails within 24 hours during the weekdays. The only exception was replied to on a Sunday because we like to provide our members with a dedicated point of contact for you and your help agent was off on a Saturday.
We can see our team has already assisted with creating a reshipment order for you which was sent out via upgraded priority mail.
We again apologize for any trouble caused by your delivery. If you have any other questions, please email our team at help@getquip.com.