I found a Toyota 4Runner 4x4 with a third-row seat online through Carvana. Well, basically you have to buy the car before you even see or test drive the vehicle. You cannot see the vehicle first; you have to buy and then they will deliver it. You have to give them a copy of your driver's license, bank account, you have to give them the money for the vehicle, get insurance on the car, and sign the buyer agreement before you even see the car.
This has been a horrible experience. I promise if they keep this business model they will be out of business very soon.
Bottom Line: No, I would not recommend this to a friend
17 people found it helpful
Link to this Review
Company Response from Carvana
Thank you for reaching out with feedback regarding your recent Carvana experience. We apologize for any confusion that may have taken place during your online purchase process. Please note, that Carvana’s policy mandates that we do not process any funds prior to your delivery if you reside in a local market. In your case, you would not be charged anything for the vehicle until it arrives at your front door in order to give you an opportunity to inspect and drive the vehicle. While we do require certain items such as your driver’s license, banking information (for any applicable down payment) and loan verification with your third-party lender, we do this to ensure that if you do choose to accept the vehicle upon delivery, we have everything in order to finalize the purchase that day. We do ask that you sign a few contracts prior to your delivery, the contacts will always be dated for the tentative date of your delivery/pick-up and do not fully take effect until you choose to accept the vehicle.
Those contracts are tentative and if for any reason you need to make changes to or choose to not move forward with the purchase, the contracts can easily be changed and resigned. We understand that our process is not for everyone and encourage those who are confused to ask us as many questions as possible to gain a further understanding of our policies. If you would like to continue with your purchase reach out to us at 800-333-4554 and we will be happy to assist with the process and verification steps.