Julie King
Julie King
MissouriMember since November 2017

Reviews (1)


    • Nov 16, 2017
    • Verified Reviewer

    BioTrust

    Bad aftertaste

    Overall Experience:

    I paid shipping to get a trial size sample of the Vanilla Cream Low Carb protein blend. The taste was overwhelmingly a fake sweetener taste, which I don't understand knowing the ingredients. Sorry, but although the product looks very good and useful to me, I can't get over the taste.

    Bottom Line: No, I would not recommend this to a friend

    7 people found it helpful

    Link to this Review
    • Nov 17, 2017

      Company Response from BioTRUST

      Hi Julie,

      I hope this finds you doing well. My name is Tim Skwiat, and I am with BioTrust Nutrition. I'm remiss to read your review. While we conduct extensive testing to ensure that BioTrust Low Carb BioTrust Low Carb (which contains no artificial sweeteners and instead is sweetened naturally with stevia, inulin, and Swerve) is the best-tasting protein available on the market today. We understand that individual taste preferences vary significantly.

      And while the majority of our customers are head over heels about the flavor of BioTrust Low Carb, we appreciate that not everyone will agree. That's precisely why we stand behind all our products with our 1-year money back guarantee. Along those lines, I have requested that our Customer Service team refund you for the $4.95 that you paid in shipping.

      Having said all that Julie, I want to reassure you that your feedback is very valuable to us, and I will gladly pass it along to our R&D team for consideration. We're in the business that is constantly improving, and who better to tell us how we can do that than our trusty customers. With that being said Julie, I would be curious to hear which flavor you tried and how you prepared your BioTrust Low Carb. At your convenience, could you please email me at tskwiat@biotrust.com? I would also like to offer you a complimentary bottle of another flavor to see if you have the same experience. I look forward to hearing from you.

      Sincerely,

      Tim


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