Jen Dixon
LouisianaMember since November 2017

Reviews (1)

    • Nov 17, 2017
    • Verified Reviewer


    Very unhappy with customer service

    Overall Experience:

    I've just gotten off the phone with OptiMind customer service. I returned the first order within 30 days after canceling my order. (I'm not reviewing the product, just customer service.)

    I was never reimbursed and was charged $73.32 again the next month. I called again. I was told they had no record of the cancellation, and that it was my word against theirs. Then the agent said they had been having quite a few problems with one agent who said they were canceling and then wouldn't, and if I knew the name of who I canceled with, they'd reimburse. Of course I don't remember a name after a month back.

    I asked for a manager, and he wasn't available. He was supposed to call back and never did. I had asked the agent's name I was speaking with and the supervisor who would call me back. He gave me the names Luke and Kennedy. When I called this time, I asked for Luke or Kennedy and the agent, Tess, said no one worked there by those names, and that the computer showed I'd spoken with Kyle and Tim, so obviously they gave me fictitious names.

    Their guarantee is worthless. I've basically lost $146. Buyer beware!

    Bottom Line: No, I would not recommend this to a friend

    16 people found it helpful

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