I ordered their two brush and toothpaste set with a 50% off promo code. Throughout the order process, the discount was displayed, showing me 50% off. Instead of being $75, my total came to half off at $37.50. The toothbrushes came, and my credit card was charged the full $75.
I called to address this issue, but an automated service told me I had to email my question (while their phone number is available on their website, they have absolutely no over the phone customer service, they force you to send an email, so they do not have to directly deal with customer concerns). So I wrote and explained my issue. They acted like it was my fault that their website accepted what they said was an expired promo code. They told me it was not possible that their website accepted the promo code. Well, it was possible, I even supplied screenshots of the purchase process because they promo code continued to work for me. This discussion went back and worth, but they would admit to no fault at all. They didn't accept any blame and insisted that this was my problem.
So, in the end, I could only do a standard return, this meant that I could return the products, but they would deduct $10 from my return in order to cover their shipping costs. Despite my many objections, they insisted this was all they could do. Again, this was completely Quip's error, but I had to pay for it. They are a dirty company with the lowest quality of customer service. DO NOT give your money to Quip!
AND not only was the customer service experience terrible, but the toothbrushes were terrible! There is a reason you don't see more toothbrushes made out of thick and stiff silicone, it's just not good for teeth and gums! Dentists recommend soft and extra soft bristles because you don't want to hurt your mouth with something so abrasive!
Again DON'T BUY these toothbrushes! DON'T support Quip!
Bottom Line: No, I would not recommend this to a friend
29 people found it helpful
Link to this Review
Company Response from Quip NYC Inc.
Hi Jordan,
We have communicated many times at this point and tried to help you out at every stage, so we are sorry if we are repeating ourselves here!
As you mentioned, the coupon you found online was only live and worked for about four hours on August 13th and your order was placed on October 9th, and thus, was expired.
We did not force you to pay $10 to return your Quip, that is simply the option of convenience if you prefer not to use your own postage. It looks like you have already returned your products and have been fully refunded. We are glad we were able to help out in the end.