I called SmileDirectClub early in 2017, and they were very nice at first. I paid for the first impression kit, and when I was done with it, I sent it back. They contacted me and said that they needed another impression kit and that I would have to pay for it. I sent the second impression kit back and waited, and waited, and waited, and nothing.
I called back and they said that they are still doing research on the best way to make my trays and that they would contact me when they are ready. Well, 6 months (yes 6 months) went by and absolutely nothing from them. I called in and asked for a refund, and they had zero explanation on why or what happened. They said that they would refund, but I highly doubt that I will receive it as they have done nothing but take from me.
Please avoid this fraudulent company and spend a bit more money and go to a more reputable company. This is honestly the worst customer service that I have ever seen in my life. Good luck all.
Bottom Line: No, I would not recommend this to a friend
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