I should have researched before signing the agreement with Vivint. We were told that we had 30 days to cancel services if we were not satisfied FOR ANY REASON.
All of our equipment wasn’t installed. A payment was drafted from our checking account before the agreed upon date (3 months early). We tried to cancel within the agreed upon time period, and no one responded until AFTER it was too late. Now they say we didn’t contact them soon enough and we are forced to keep an agreement with this company who has NOT kept their end of the deal. It’s very frustrating because we are trying to protect our credit, but Vivint needs to be held responsible.
I have filed a complaint with the BBB. And if you look it up, others have too.
Bottom Line: No, I would not recommend this to a friend
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