Reviews (1)

I am confused by the varying accounts of the SmileDirectClub process. I do understand that something in the company changed and maybe they do things differently than they did as little as 6 months ago.

I went in person to a SmileDirectClub office in Chicago. They took tons of pictures of my teeth. At the time I picked the payment option I would use should I be approved, thinking that there would be one more step of "click here" to place your order. This was important to me because I wanted to check in with my dentist at home and simply say "hey I'm thinking of getting Invisalign, do you think I'm a good candidate?" To see if they would say yes or say I would actually need tooth extraction before doing something like that.

My smile was approved, and they just charged me. I freaked out and called and explained that I thought when I was approved there'd be one more step to click for finalizing of payment, and explained I didn't want to purchase just yet because I wanted to check in with my dentist at home in New York first. They were very kind on the phone, the woman I spoke with did a stop payment with my credit card and said to just let them know within 90 days if I wanted to proceed, or else you just have to come back in for more photos.

In my time between then and ordering, I was sent a bunch of different offers for money off and such, but I hadn't been able to get to my dentist yet. About two months later they sent me another offer I just couldn't refuse, so I jumped and bought them.

They came in 4 weeks, as was stated, they were even able to change my delivery address and carrier preference days before they were sent out. They were so helpful.

I received my aligners yesterday. All of them. I have a 40-week program to follow, and they sent all 20 aligners at once, none of this "they ship one every couple weeks to you and having to worry if it will be on time" stuff. They are all here.

I still do want to check in with a dentist because it's mainly a crowding issue I'm dealing with in my top 6 front teeth, and I'm just not convinced this is going to work. I want another opinion. I would rather save myself the pain if it isn't. But like I said, the final offer they sent me I just couldn't refuse and figured it wouldn't be much wasted if it doesn't work out, but that the offer more than likely wouldn't come again.

I am excited and nervous about this journey.

I just wanted to say I've had a great experience so far. Communication has been great, and the live chat feature on their site has been amazing.